Refund Policy

Last updated: 9 November 2026

We want you to be sure before you pay, which is why every customer can take a free 24-hour trial first. This policy explains when refunds are available after you buy.

7-day setup guarantee

If you cannot get Strong 8K working on your device within 7 days of purchase, and our support team has tried and is unable to fix the problem, we will refund your payment in full.

When refunds are not available

  • A change of mind after the service has been working and used.
  • Problems caused by your internet connection, device or app that we have explained how to fix.
  • A specific channel or event becoming unavailable, as line-ups can change.
  • Lines suspended for sharing beyond the plan’s connections.

Reseller packages

Unused reseller credits can be refunded within 7 days of purchase. Credits already used to create lines cannot be refunded.

How to request a refund

Email info@strong8kuk.site or message us on WhatsApp with your username and the reason. Approved refunds are returned to the original payment method within 5 to 10 working days.

This policy does not affect your statutory rights.